Mr. Miles has a B.A. degree in Management and Business Administration from the University of Northern Iowa. He has over 30 years of experience in the hotel and hospitality industry, specifically in operations, sales, and revenue management. Jeff is a skilled and passionate hospitality professional with a proven track record in the hospitality industry. He has in-depth knowledge of hotel operations, sales and marketing, budgeting, administration, and revenue management. His core competencies include operations management, staff motivation and training, multi-unit regional leadership, budget development, P&L comprehension, and conflict resolution.
Jeff has successfully managed corporate and franchise owned hotels where some of his hotels received Marriott Platinum status guest service yearly rankings. His role in acquisition and development is often relied upon to gain a crucial understanding of potential growth opportunities in future markets through his expert analysis. Jeff advises the ILC leadership team on strategies to improve the management of revenue generated through various strategic business units.